Guest Comments Hotel Mundial

Hotel in Lisbon

Guest Comments

Score distribution

43%
293 / 676

41%
280 / 676

11%
72 / 676

4%
28 / 676

0%
3 / 676

Types of travelers

60%
Couple

24%
Family

8%
Solo

8%
Business

Guest Comments

  • Ms 13/03/2019 • Catherine C. •

    Really loved the roof top bar. Excellent atmosphere.

  • Very clean friendly central hotel 11/03/2019 • Maura F. C. •

    We loved our stay room very nice and clean I asked for a kettle at reception and no problem they were most helpfull at all times and the hotel very central. Overall we would come back to stay there

  • Good Location 08/03/2019 • Avril •

    Great location. Although there is some street noise it does quiet down during the night so disturbances are not likely. Breakfast is really nice, excellent fresh fruit and lots of choices of hot and cold food. I had reserved a room with a double bed and was given two singles. Asked for a new room and we were accommodated quickly with no fuss.

  • Comfortable room, helpful staff. 07/03/2019 • Roger. F. •

    Perfect location, staff professional and warm. Good cocktails on the roof terrace. Breakfast ok but nothing special.

  • Delightful. 07/03/2019

  • Great hotel in a beautiful city! 06/03/2019 • Kathy •

    We enjoyed our stay at your lovely hotel. The Hotel is centrally located. Staff was friendly and helpful. Our room was large and very well kept. We would return to this hotel again.

  • Great place to stay 06/02/2019 • Ns •

    I love to stay at this hotel every time I go to Lisbon. Its within walking distance to many different things. The staff is great.

  • City Break at The Mundial 05/02/2019 • Janet M. •

    The hotel has a brilliant position right in the middle of Lisbon and very convenient for everything you could want with a short ride from the airport. The hotel staff all spoke English and gave brilliant service. Two minor points; we did book a double, but were given a twin room. However, we did not raise this with you at the time so cannot really complain. Also, the hot breakfast was not very hot, but the overall selection was excellent. Overall we had a lovely stay at The Mundial and would certainly recommend it very highly

  • 03/02/2019 • Anne F. •

    The hotel was very central; the room and facilities generally comfortable. Staff were professional. Breakfast on point. Minor issue with room - no iron or kettle which is a standard expectation in hotels these days. The major issue was that our room faced the fire station and there was a lot of disturbance almost every day of our 7 day stay due to the sirens.

  • Great Hotel 02/02/2019 • Patricia K. •

    Lovely hotel, very central as we had 3 in the party got 3 single beds which can be difficult in a lot of hotels, room was lovely could see top of castle and view from rooftop and restaurant was lovely. Breakfast had plenty of choice very clean and relaxing look forward to it every morning. Staff at reception and restaurant very helpful great hotel would definitely recommend it

  • Very Central Hotel 16/01/2019 • Caroline •

    Unfortunately our check in was not a good experience as we had a very rude receptionist who raised her voice because she didn't get the passports in room order (It would have helped if she told me what room she was working on and then maybe I could have organised the passports better). Thankfully we did not have to deal with this receptionist again and all of the other staff that we encountered were extremely helpful and friendly and the rest of our stay was excellent. This hotel is very central for all sightseeing and all nightlife. Rooms were spacious and clean. I would highly recommend the hotel.

  • Lovely hotel and staff 15/01/2019 • Jeff P. •

    Excellent stay, great mini break Only downside was the roof top bar was closed for refurbishment But adequate main bar helped to ease that issue

  • One of Lisbon's Best 11/01/2019 • Paketa •

    Very good location with excellent service and great rooms. Not much else to say other than this hotel is one of the best for the price.

  • Excellent 09/01/2019 • Carol B. •

    We thoroughly enjoyed our stay in Hotel Mundial, the location was fantastic, the staff & service was very good. Our room was lovely with plenty of space . The only fault is the price of the drinks were double in the hotel bar in comparison to other bars around Lisbon. We will definitely return.

  • Best service 09/01/2019 • Olga •

    It is one of the best hotel in Lisbon. Perfect location and view. Excellent service. Brekfast was not excellent, but it was ok.

  • Fyi 31/12/2018 • Fyi I. •

    Nice stay. Pleasant staff. Neat hotel. Breakfast was a monotone. There should be changes to the breakfast menu every other day.

  • A very pleasant experience in a well run and comfortable hotel. 28/12/2018 • Lord P. •

    A good choice of hotel to explore Lisbon centrally located and you can walk anywhere. All the tourist buses for hop on hop off are just round the corner and the trams stop outside the hotel. Christmas was a great time to visit and the food on the two main days were excellent. Well worth another trip in the future.

  • Good location, clean, friendly staff, good breakfast 28/12/2018 • Aletta •

    Hotel is located close to public transport, walking distance to shopping area. Very friendly staff. Clean rooms. Tasty breakfast and good variety. Recommended.

  • Pleasant 27/12/2018 • Regina G. •

    Staff very kind. Room service good. Location is very good. Breakfast is also good.

  • Great location, Great breakfast 26/12/2018 • Van D. G. •

    Great location right on square at the start of the tram 28. With the name of the hotel on more than one side of the building it is easy to find if you get a bit turned around. Plenty of variety for breakfast.

  • Excellent staff, quality room, very good food equal an enjoyable stay. 20/12/2018 • H. W. C. •

    I was pleased with everything in the hotel but the internet, which I couldn't access in my room. I'd think it might have been my computer problem, but I hand no problem with 4 other hotels I stayed with in Portugal this trip. The Wi-fi definitely needs work. On Friday night there was a ridiculous amount of noise below my window -- I was on the fifth floor, too -- till after 4 a.m. To some extent some noise comes with the great central location, but after midnight there should be more control. Long after the young people who had been protesting or celebrating something in the square had left, a man attempted to fix his broken down car by roaring obscenities at it at the top of his lungs literally for hours. I can't believe your staff was unaware of this, and the police should have been called. Apart from those two things, everything was just fine.

  • Very pleasant stay, very helpful staff, clean, great location, comfortable room 19/12/2018

    We appreciated the assistance in arranging our transfer from the airport to the hotel last Friday. We enjoyed the view of the castle from our room, especially at night. Breakfast was very good, perhaps, the eggs could be a little warmer. The staff was very friendly and helpful with directions. The room was lovely with comfortable bed and furniture. We appreciated having a room safe. We like your policy of reusing towels but I couldn't understand why you took our used soap bars, what a waste. The elevators were slow but we used the stairs. We appreciated the quietness at night. Looking forward to our return stay, February 4th.

  • Affordable well located hotel 18/12/2018 • Anne B. •

    Hotel well located for sightseeing including proximity to 2 metro stations.The food was excellent and the service too.On the downside the bed mattress was as hard as nails and even one easy chair would have been welcome.There was ample space for the latter.

  • Enjoy 06/12/2018

    We would go back

  • Lisbon city break 04/12/2018 • Tom C. •

    We stayed 3 nights at Hotel Mundial and enjoyed it very much. It is well situated for getting around via tram , bus or metro all within 200m or even walking.The staff were all friendly and even brought a bottle of fizz to our room for wifes birthday. They had a great lunch deal ; 3 courses , glass if wine and coffee for €10. The buffet breakfast was also good, with a great selection of hot& cold food although did get busy as a tour in. The only slight criticism was at check in as didn't seem enough staff to cope with volume of people and they seemed under pressure. Overall was pleased and would return.

  • Mr. Jose R. 26/11/2018 • José R. •

    Very. Enjoyable stay .

  • Great location for exploring Lisbon 22/11/2018 • Louise •

    Very welcoming experience from door man and check in staff. Room was nicely appointed and decorated. Disappointed to see the bed was two twins pushed together and not the double bed I requested though I understood that wasn’t guaranteed. Room is lacking any tea/coffee making supplies or at least one bottle complimentary water standard in other hotels. Very annoyed to find out no access to an iron unless I booked the laundry service. Again not usual for a good hotel. No help was given even though I asked as I was unaware of this and was travelling in two hours. This should be highlighted in the guide book in the room so I could have contacted laundry the day before! Also the noise from the street was really loud. It felt like the window was open - but it wasn’t! Breakfast was fine and nice views from the dining area. Seemed well organized but very hectic atmosphere. Staff isn’t involved in providing coffee or anything other than clearing up and directing you to where to sit so is a bit impersonal. Check in staff could explain amenities more - I was unaware the hotel had a pool or gym until I was leaving. Rooftop bar was lovely. One waiter had to deal with everyone. He was good until he got busy. Then he forgot my coffee as he was as he explained busy with another (female) customer and forgot! Good food at this location. Didn’t use other restaurants there. Would stay again just for the location but do prefer a hotel that’s quieter and more personal.

  • 16/11/2018 • Shimon B. •

    The hotel is located centrally located.The room was spacious clean and comfortable.The service of secretarial reception was efficient and pleasant.Breakfast was good.On your next trip to Lisbon at your hotel

  • 10/11/2018

    Great stay, and the breakfast was especially good. My only issue was the inadequate/poor lighting in my room. Neither table lamp next to the bed, nor the floor lamp worked. But, the overall lighting in the room was not well designed. I didn't bother to complain or even request a room change since I was too busy simply enjoying the beauty and tastes of Lisbon. Hope this comment is helpful. Do not want to share this review as it was intended to assist management, not to be publicly critical.

  • Perfect location in a beautiful City 10/11/2018 • M. C. H. •

    We enjoyed the many possibilities of tours and local transportations nearby. The City is so beautiful and Hotel Mundial is perfectly located for a walk in the city centre or historical neighborhoods.The staff were very friendly and helpful. Thank you for making this short stay an unforgettable experience. N. and M.C. H.

  • Great Hotel! 08/11/2018 • Tammy •

    Our stay at the Mundial was lovely

  • 06/11/2018 • Nancy M. •

    Overall nice hotel, very central, good breakfast. Staff very willing to help! Newer hair dryers would be a bonus and having an iron to borrow would have been a bonus. (obviously small things) Free parking was very much appreciated. Great views on the rooftop bar!

  • Decent hotel 03/11/2018 • Paweł •

    I have stayed here many times and this hotel is my first choice when I come to Lisbon. Centrally located with very good service, nice terrace on the roof and polite staff. This time there were queues for breakfast but this is the minor thing as it wasn't very long and breakfast is with plenty of choice. This time I got room with the view at interior part and the only negative of this was the noise of aircondition (not very loud but hearable). The only thing that I did not like this time was the bed which was too hard for me. Generally recommended place!

  • as always, great staff and excellent service 25/10/2018