Guest Comments Hotel Mundial

Hotel in Lisbon

Guest Comments

Score distribution

44%
274 / 624

41%
257 / 624

10%
64 / 624

4%
27 / 624

0%
2 / 624

Types of travelers

59%
Couple

24%
Family

8%
Solo

8%
Business

Guest Comments

  • Excellent 09/01/2019 • Carol B. •

    We thoroughly enjoyed our stay in Hotel Mundial, the location was fantastic, the staff & service was very good. Our room was lovely with plenty of space . The only fault is the price of the drinks were double in the hotel bar in comparison to other bars around Lisbon. We will definitely return.

  • Best service 09/01/2019 • Olga •

    It is one of the best hotel in Lisbon. Perfect location and view. Excellent service. Brekfast was not excellent, but it was ok.

  • Fyi 31/12/2018 • Fyi I. •

    Nice stay. Pleasant staff. Neat hotel. Breakfast was a monotone. There should be changes to the breakfast menu every other day.

  • A very pleasant experience in a well run and comfortable hotel. 28/12/2018 • Lord P. •

    A good choice of hotel to explore Lisbon centrally located and you can walk anywhere. All the tourist buses for hop on hop off are just round the corner and the trams stop outside the hotel. Christmas was a great time to visit and the food on the two main days were excellent. Well worth another trip in the future.

  • Good location, clean, friendly staff, good breakfast 28/12/2018 • Aletta •

    Hotel is located close to public transport, walking distance to shopping area. Very friendly staff. Clean rooms. Tasty breakfast and good variety. Recommended.

  • Pleasant 27/12/2018 • Regina G. •

    Staff very kind. Room service good. Location is very good. Breakfast is also good.

  • Great location, Great breakfast 26/12/2018 • Van D. G. •

    Great location right on square at the start of the tram 28. With the name of the hotel on more than one side of the building it is easy to find if you get a bit turned around. Plenty of variety for breakfast.

  • Excellent staff, quality room, very good food equal an enjoyable stay. 20/12/2018 • H. W. C. •

    I was pleased with everything in the hotel but the internet, which I couldn't access in my room. I'd think it might have been my computer problem, but I hand no problem with 4 other hotels I stayed with in Portugal this trip. The Wi-fi definitely needs work. On Friday night there was a ridiculous amount of noise below my window -- I was on the fifth floor, too -- till after 4 a.m. To some extent some noise comes with the great central location, but after midnight there should be more control. Long after the young people who had been protesting or celebrating something in the square had left, a man attempted to fix his broken down car by roaring obscenities at it at the top of his lungs literally for hours. I can't believe your staff was unaware of this, and the police should have been called. Apart from those two things, everything was just fine.

  • Very pleasant stay, very helpful staff, clean, great location, comfortable room 19/12/2018

    We appreciated the assistance in arranging our transfer from the airport to the hotel last Friday. We enjoyed the view of the castle from our room, especially at night. Breakfast was very good, perhaps, the eggs could be a little warmer. The staff was very friendly and helpful with directions. The room was lovely with comfortable bed and furniture. We appreciated having a room safe. We like your policy of reusing towels but I couldn't understand why you took our used soap bars, what a waste. The elevators were slow but we used the stairs. We appreciated the quietness at night. Looking forward to our return stay, February 4th.

  • Affordable well located hotel 18/12/2018 • Anne B. •

    Hotel well located for sightseeing including proximity to 2 metro stations.The food was excellent and the service too.On the downside the bed mattress was as hard as nails and even one easy chair would have been welcome.There was ample space for the latter.

  • Enjoy 06/12/2018

    We would go back

  • Lisbon city break 04/12/2018 • Tom C. •

    We stayed 3 nights at Hotel Mundial and enjoyed it very much. It is well situated for getting around via tram , bus or metro all within 200m or even walking.The staff were all friendly and even brought a bottle of fizz to our room for wifes birthday. They had a great lunch deal ; 3 courses , glass if wine and coffee for €10. The buffet breakfast was also good, with a great selection of hot& cold food although did get busy as a tour in. The only slight criticism was at check in as didn't seem enough staff to cope with volume of people and they seemed under pressure. Overall was pleased and would return.

  • Mr. Jose R. 26/11/2018 • José R. •

    Very. Enjoyable stay .

  • Great location for exploring Lisbon 22/11/2018 • Louise •

    Very welcoming experience from door man and check in staff. Room was nicely appointed and decorated. Disappointed to see the bed was two twins pushed together and not the double bed I requested though I understood that wasn’t guaranteed. Room is lacking any tea/coffee making supplies or at least one bottle complimentary water standard in other hotels. Very annoyed to find out no access to an iron unless I booked the laundry service. Again not usual for a good hotel. No help was given even though I asked as I was unaware of this and was travelling in two hours. This should be highlighted in the guide book in the room so I could have contacted laundry the day before! Also the noise from the street was really loud. It felt like the window was open - but it wasn’t! Breakfast was fine and nice views from the dining area. Seemed well organized but very hectic atmosphere. Staff isn’t involved in providing coffee or anything other than clearing up and directing you to where to sit so is a bit impersonal. Check in staff could explain amenities more - I was unaware the hotel had a pool or gym until I was leaving. Rooftop bar was lovely. One waiter had to deal with everyone. He was good until he got busy. Then he forgot my coffee as he was as he explained busy with another (female) customer and forgot! Good food at this location. Didn’t use other restaurants there. Would stay again just for the location but do prefer a hotel that’s quieter and more personal.

  • 16/11/2018 • Shimon B. •

    The hotel is located centrally located.The room was spacious clean and comfortable.The service of secretarial reception was efficient and pleasant.Breakfast was good.On your next trip to Lisbon at your hotel

  • 10/11/2018

    Great stay, and the breakfast was especially good. My only issue was the inadequate/poor lighting in my room. Neither table lamp next to the bed, nor the floor lamp worked. But, the overall lighting in the room was not well designed. I didn't bother to complain or even request a room change since I was too busy simply enjoying the beauty and tastes of Lisbon. Hope this comment is helpful. Do not want to share this review as it was intended to assist management, not to be publicly critical.

  • Perfect location in a beautiful City 10/11/2018 • M. C. H. •

    We enjoyed the many possibilities of tours and local transportations nearby. The City is so beautiful and Hotel Mundial is perfectly located for a walk in the city centre or historical neighborhoods.The staff were very friendly and helpful. Thank you for making this short stay an unforgettable experience. N. and M.C. H.

  • Great Hotel! 08/11/2018 • Tammy •

    Our stay at the Mundial was lovely

  • 06/11/2018 • Nancy M. •

    Overall nice hotel, very central, good breakfast. Staff very willing to help! Newer hair dryers would be a bonus and having an iron to borrow would have been a bonus. (obviously small things) Free parking was very much appreciated. Great views on the rooftop bar!

  • Decent hotel 03/11/2018 • Paweł •

    I have stayed here many times and this hotel is my first choice when I come to Lisbon. Centrally located with very good service, nice terrace on the roof and polite staff. This time there were queues for breakfast but this is the minor thing as it wasn't very long and breakfast is with plenty of choice. This time I got room with the view at interior part and the only negative of this was the noise of aircondition (not very loud but hearable). The only thing that I did not like this time was the bed which was too hard for me. Generally recommended place!

  • as always, great staff and excellent service 25/10/2018

  • Great location in the centre of everything you would want access to as a tourist or business person. 14/10/2018

    I was not certain why we had to pay for our hotel bill up front when we checked in. We had not seen our room yet! I have traveled a lot over the years and I have never encountered this experience. The carpet in the room needs a very good cleaning.

  • Excellent location. Very good hotel 07/10/2018

    The hotel is very good except the air condition. Every night one of them stop working in the middle of the night. Thank you

  • Great location and nice room. 06/10/2018 • Kr •

    Slept well at this very comfortable hotel. Loved the rooftop bar!!!

  • Excellent! 06/10/2018 • Frances A. E. G. •

    This hotel is in an excellent location in Lisbon. We were able to visit many nice restaurants and historic sites within walking distance. The breakfast buffet was plentiful and tasty. We had a dinner meal in each of the restaurants and they were both outstanding! Baked Alaska!!!!! What a treat! My only regret was that there was no "hot pot" for heating water to make coffee and tea in the hotel room.

  • 01/10/2018

    Nice hotel, clean room and lovely breakfast, lots to choose from

  • 30/09/2018

    Back at the hotel today as part of the Gate 1 tour. Friendly staff who speak English much better than I speak Portuguese. Accommodations good and great location.

  • Very pleasant stay 20/09/2018 • Paul S. •

    Very friendly and helpful staff,great location,roof top bar makes the stay

  • Portuagal Tour 14/09/2018 • Phil S. •

    We had a great hotel experience at the Hotel Mondial in Lisbon Portugal. Location is great. Staff is very accommodating and room was exceptional. Would gladly use Mundial again.

  • Very good 13/09/2018 • Richard A. •

    Great location, food good, staff help full, clean over all a great experience

  • Great location and helpful staff 10/09/2018 • Stephanie T. •

    Excellent

  • Nice hotel with a great location 08/09/2018 • Simmons •

  • lisbon experience 30/08/2018 • Jorge V. •

    This is our fourth time staying at Hotel Mundial this time I was traveling with my wife and my 14 year old son at first we were assigned a room on the 2nd floor but my wife asked if we get an upper floor room we were assigned to room 640 on the six floor room with castle view and privacy for my son absolutley amazing the rooms looked modern clean and top noch service, my wife is Thai she was hoping to see more breakfast choices catering for Asians but other than that your staff was amazing we will be back again. The location of your Hotel is absolutley superb great value for the money plus your amazing v. Restaurant and the roof top Bar. I highly recommend your Hotel for anyone absolutley superb

  • Service was great! 23/08/2018 • Harold F. •

    Rooms were clean. Very good location in old Lisbon. Convenient to trolleys, metro, and ground transportation. Walking distance to many places. Breakfast was good with wide selection. Dining area was very nice. Roof top bar with a beautiful view of St George castle. Staff pleasant. Service was great in morning by waiters, waitresses and staff.