Hygiene and Safety Measures Hotel Mundial

Hotel in Lisbon

Hygiene and Safety Measures

We took the necessary measures, please comply with the standards

 

In view of the current situation following the pandemic COVID-19, PHC Hotels has been guiding its performance by an attitude of responsibility in relation to the measures defined by the Ministry of Health, National Health Authority and Portuguese Turism Board – Clean&Safe Certification, as well as complying with the requirements of World Travel & Tourism Council – Safe Travels, assuming the safety of its guests, partners and employees as a priority.

For the safety of all of us, PHC Hotels has adopted hygiene and safety measures that promote the common well-being and contribute to the control and mitigation of Covid 19. We are glad to share them with you and we appreciate your cooperation and the compliance with the defined guidelines.

 

KEEPING TOGETHER IS ON US!

We took the necessary measures that enable us to be together again in safety and we count on you to comply with the following standards.

Entering the Hotel Disinfect your hands whenever you enter the Hotel
Your body temperature is measured whenever you enter the Hotel
Our baggage team disinfects your luggage
 

 
During you Stay Disinfect your hands several times a day using the various sanitation point available in the hotel and before entering bars and restaurants
Access more information and consult our menus through the TV directory, App or QRcode
Always keep the safety distance
Wait for the elevator to be empty before using it
Comply with the respiratory etiquette rules
 

 
Before Check Out We suggest that you pay for extras the day before your check out, preferably between 8pm and 11pm
We appreciate that you pay with contactless card or any other virtual payment method available.

 

In case of non-compliance with the rules, the situation will be forwarded to the General Manager which will follow up accordingly.

 

WHAT WE DO FOR YOU

In view of the current situation following the pandemic COVID-19, PHC Hotels has been guiding its performance by an attitude of responsibility in relation to the measures defined by the Ministry of Health, National Health Authority and Portuguese Turism Board – Clean&Safe Certification, as well as complying with the requirements of World Travel & Tourism Council – Safe Travels, assuming the safety of its guests, partners and employees as a priority.

In addition to the implementation of these measures and the possibility of acquiring a Medical Assistance Insurance during the stay, Hotel Mundial also launched a partnership with Pharmacy Ferrão for the provision of Covid 19 Antigen Tests (completely free of costs for guests) and with the Joaquim Chaves Analysis Laboratory for Covid 19 PCR Tests. In this way, our customers can schedule any type of test through the reception of Hotel Mundial, with a minimum of 48 hours in advance before check out.

Just inquire about the type of tests required in the country of origin and contact Hotel Mundial’s reception at least 48 hours in advance of the day you need the results of your test. According to your case:

  • You will be attended at Pharmacy Ferrão, 50 meters from Hotel Mundial
  • Referred to one of the Joaquim Chaves clinical centers
  • Make an appointment for the medical team to visit Hotel Mundial and perform the PCR test
  • Take the test autonomously using the Antigen Kit delivered at the reception of Hotel Mundial

The reports can be requested in English. For more information, please consult our reception.

Hotel Mundial has developed a partnership with Grumese Insurances in order to provide you all the medical assitance you may need during your stay. RNA Assistance is a Hotel Care Assistance system created for hotel guests protection from the moment of check in to the check out.

RNA Assistance insurance can be purchase directly at our frontdesk for 9€ per person/per stay. For more information please check out Hotel’s Mundial Hotel Care Assitance and learn more on Coverage, Limits and Capital of this insurance.

PROTECTION EQUIPMENT

 

  • All our employes are using the recommended protective equipment (masks or visors) in order to guarantee the safety.

 

  • We advise our guests to comply with the respiratory etiquette rules – use masks and disinfect their hands several times a day using the various sanitation points available in the hotel

 

SOCIAL DISTANCING

 

  • The safety distance between members of our team and between our team and the guest will be mantained in all the spaces of our hotel, including reception, bars and restaurants, whose capacity have been limited following the General Health Authority recommendations.

 

  • The contact with the guest should be made preferably by phone or message, avoiding physical contact.

 

  • So that our guests can enjoy the continental breakfast in the comfort of their room, orders can be placed until 12am the previous day without any additional cost.

CLEANING AND DESINFECTION

  • We guarantee frequent desinfection of all touch surfaces, such as electronic equipment, elevator call buttons, door handles or handrails completed with Oxygiene electrostatic spray technology.

 

  • All our teams – housekeeping, restaurants and bars – have been divided into working groups so that we can control transfer of tasks, and thus, reducing the likehood of contagion by Covid19. We only use certified disinfectants.

 

  • The rooms are fully disinfected, and we’ve payed special attention to all direct contact materials using Oxygiene electrostatic spray technology. Our team will not accompany guest to their rooms.

 

  • Before and after each use, the meeting rooms are disinfected with Oxygiene electrostatic spray technology.

 

  • In addition to desinfection points, desinfection wipes are available in our restaurants and bars.

 

ISOLATION ROOMS AND TRAINING

 

  • If necessary, we have rooms reserved for quarantine purposes.

 

  • Our team is specifically trained to comply with the Internal Protocol regarding COVID-19; to deal with the basic concerns of prevention and control of infection regarding the virus, including procedures of sanitization of hands, respiratory etiquette and social conduct; and to follow all the guidelines and recommendations of National Health Service (DGS), Portuguese Tourism Board and our sanitation partner ECOLAB, regarding cleaning and desinfection.